Company Overview:

National Ambulance is a growing, family-owned, medical transportation provider.  We provide emergency and non-emergency ambulance service, as well as wheelchair van services, and education opportunities.  Our main focus is to provide exceptional customer service in all aspects of patient care.

The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency and demanding situations. You must be able to multi-task well while working under pressure, in the fast-paced office environment. The goal is to enable different parties to communicate well by insuring the accurate and timely transmission of information. Flexibility is a key component in the success of this role within our company.

Responsibilities:

• Corporate Compliance
• Customer Service Issue Resolution
• Business Development
• Receive emergency and non-emergency requests for ambulance service
• Transmitting orders to suitable response units
• Coordinates response & recovery for recalcitrant situations
• Scheduling & quality control
• Resource Management
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
  
   

• Integrity
• Self-Motivated
• Assertive
• Strong Organizational
• Excellent Analytical Skills
• Ability to Learn and Teach
• Customer Service Drive
• Excellent Peoples Skills
  
   

Requirements:

• Excellent PC skills including Microsoft Word and Excel and ability to easily navigate databases
• Ability to type at least 40 wpm.
• Strong attention to details
• Reliable transportation
• A positive attitude and willingness for continual learning
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Problem solving and relationship building skills are essential to the success of this role.